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  1.  permalink
    I am using opendns/linux firefox or konqueror and recently I cannot reach www.google.com. If I enter a search query in the firefox search box I bet the following:

    window.google={kEI:"p_MgSOOPKZqYoQSflbm2CQ",kEXPI:"17259,17735,18156,18168",kHL:"en"}; window.rwt=function(b,d,e,g,h,f,i){var a=encodeURIComponent||escape,c=b.href.split("#");b.href="/url?sa=t"+(d?"&oi="+a(d):"")+(e?"&cad="+a(e):"")+"&ct="+a(g)+"&cd="+a(h)+"&url="+a(c[0]).replace(/\+/g,"%2B")+"&ei=p_MgSOOPKZqYoQSflbm2CQ"+(f?"&usg="+f:"")+i+(c[1]?"#"+c[1]:"");b.onmousedown="";return true}; window.gbar={};(function(){var c=window.gbar,e,g,h;c.qs=function(a){var d=window.encodeURIComponent&&(document.forms[0].q||"").value;if(d)a.href=a.href.replace(/([?&])q=[^&]*|$/,function(f,b){return(b||"&")+"q="+encodeURIComponent(d)})};function l(a,d,f){a.display=h?"none":"block";a.left=d+"px";a.top=f+"px"}c.tg=function(a){var d=0,f=0,b,m=0,n,j=window.navExtra,k,i=document;g=g||i.getElementById("gbar").getElementsByTagName("span");(a||window.event).cancelBubble=!m;if(!e){e=i.createElement(Array.every||window.createPopup?"iframe":"DIV");e.frameBorder="0";e.scrolling="no";e.src="#";g[7].parentNode.appendChild(e).id="gbi";if(j&&g[7])


    What is up?
  2.  permalink
    No problems here.
  3.  permalink
    We are having the same issue with workstations at several of our locations that use openDNS....been going on for the last couple hours.
    • CommentAuthorlummoxx
    • CommentTimeMay 7th 2008
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    Same problem.

    Tracert:
    gig1-2.albynytry-rtr02.nyroc.rr.com (24.29.39.97) 155.232 ms 155.980 ms 156.055 ms
    4 gig1-1-0.albynywav-rtr01.nyroc.rr.com (24.29.37.45) 178.267 ms 178.345 ms 178.417 ms
    5 ge-1-0-0.albynywav-rtr03.nyroc.rr.com (24.24.7.21) 183.381 ms 183.450 ms 183.521 ms
    6 te-3-2.car1.Boston1.Level3.net (4.79.0.69) 190.807 ms 189.764 ms te-3-1.car1.Boston1.Level3.net (4.79.0.73) 194.077 ms
    7 ae-11-11.car2.Boston1.Level3.net (4.69.132.246) 186.376 ms 178.291 ms 178.335 ms
    8 ae-5-5.ebr1.NewYork1.Level3.net (4.69.132.250) 206.478 ms 206.700 ms 206.566 ms
    9 ae-81-81.csw3.NewYork1.Level3.net (4.69.134.74) 199.063 ms 212.957 ms 212.996 ms
    10 ae-3-89.edge1.NewYork2.Level3.net (4.68.16.139) 200.922 ms 190.230 ms 190.065 ms
    11 4.68.63.150 (4.68.63.150) 215.320 ms 215.385 ms 241.987 ms
    12 fa-0.opendns.nycmny01.us.bb.gin.ntt.net (129.250.12.250) 168.926 ms 194.719 ms 194.746 ms
    13 google.navigation.opendns.com (208.67.217.231) 195.060 ms 194.522 ms 194.551 ms

    But, if I enter the ip address that I got from looking at OpenDNS cache, 64.233.169.103, the page loads instantly.
    • CommentAuthorkondrag
    • CommentTimeMay 7th 2008
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    Same problem here. If I revert to my provider's DNS, everything works fine.
  4.  permalink
    Yep...I can 'dig google.com' then use the IP with no issues.
  5.  permalink
    I can't reach google either. If I ssh into another machine that doesn't use opendns, I can ping google just fine. When I ping from my local machine (using opendns) here's what happens:
    $ ping www.google.com
    PING www.google.com (208.67.217.231) 56(84) bytes of data.
    64 bytes from google.navigation.opendns.com (208.67.217.231): icmp_seq=1 ttl=56 time=30.2 ms
    64 bytes from google.navigation.opendns.com (208.67.217.231): icmp_seq=2 ttl=56 time=29.7 ms
    64 bytes from google.navigation.opendns.com (208.67.217.231): icmp_seq=3 ttl=56 time=29.8 ms

    This is definitely an opendns issue. And it makes me grouchy.
  6.  permalink
    +1 on this issue. All Google domains work except the main google.com. Gmail, Google Reader, Google Calendar all work fine. But main search doesn't.
    • CommentAuthormamazitta
    • CommentTimeMay 7th 2008
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    For those who are having a problem, I suggest opening a support ticket by using Contact in the Support area at bottom of this page. Good luck.
    • CommentAuthorwriggs
    • CommentTimeMay 7th 2008
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    Same problem as JSMA...
    •  
      CommentAuthordavidu
    • CommentTimeMay 7th 2008
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    Administrator
    We're looking into this guys...
    • CommentAuthorccatlett
    • CommentTimeMay 7th 2008
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    davidu - thanks for the update
  7.  permalink
    I had the same problem in Konqueror, Firefox and even Lynx.

    What is google.navigation.opendns.com and why does pinging www.google.com result in pings being sent there?

    This discussion raises some interesting questions:
    http://forums.opendns.com/comments.php?DiscussionID=226&page=2

    As a temporary workaround I've stuck
    64.233.167.99 www.google.com www.google.co.uk
    ...into my hosts file.

    But I'd still like to know what the purpose of google.navigation.opendns.com is?
    Thankful People: osman, judison
    • CommentAuthormvidberg
    • CommentTimeMay 7th 2008
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    I am using Kubuntu and also can't reach google.com with Firefox or Konqueror. But it works fine on my Windows XP box. Both are using the router's DNS which is set to opendns settings.
    • CommentAuthorwriggs
    • CommentTimeMay 7th 2008
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    @Silverblade:
    I disabled shortcuts because of your post. I can now access everything (accept Reader through a bookmark, but the link works)

    Thanks!
    • CommentAuthorosman
    • CommentTimeMay 7th 2008
     permalink
    same here. using ubuntu with firefox. however i can't reach from my virtual windows xp box with ie either. images.google.com or gmail is accessible but www.google.com isn't accessible.
  8.  permalink
    FWIW I'm on Kubuntu and I have another PC which runs Windows. Worked fine on Windows, but not on Kubuntu.
    • CommentAuthorbbhoss
    • CommentTimeMay 7th 2008
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    I am also experiencing this problem, Ubuntu 8.04 with Firefox.

    Thanks!
    • CommentAuthorosman
    • CommentTimeMay 7th 2008
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    img0.gmodules.com also has this problem.
  9.  permalink
    img0.gmodules.com is also resolving to google.navigation.opendns.com (208.69.34.231), it seems.
    • CommentAuthormicroboss
    • CommentTimeMay 7th 2008
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    from our end this problem appears to have started yesterday (around 24 hours ago). we found we had to constantly refresh google after performing searches. today, of course, it's significantly worse with pages only partially coming up when using opendns to resolve google.com and the related country specific versions.
  10.  permalink
    Yep OpenDNS is pointing to their own server google.navigation.opendns.com. and not to google:

    on-authoritative answer:
    www.google.com canonical name = google.navigation.opendns.com.
    Name: google.navigation.opendns.com
    Address: 208.67.219.230
    Name: google.navigation.opendns.com
    Address: 208.67.219.231
    Thankful People: catisonh
    • CommentAuthorchrisjs
    • CommentTimeMay 7th 2008
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    Also have this problem - Don't think OS/Browser matters, but Ubuntu 8.04 and FF3b5.


    Apparently, Google and Dell were (are?) redirecting Dell users to a custom search page that was plastered with ads and such. Since it isn't entirely user friendly to have to scroll down just for those users to view search results, OpenDNS redirects all users to a OpenDNS proxy of Google (from what I understand) so that Dell users don't have to view all the ads. However, from what it appears, Apache on that redirection server has failed, and all of us are sitting here without our Google.

    http://blog.opendns.com/2007/05/22/google-turns-the-page/


    Having to enter Google's IP address to search isn't exactly fun, especially when I've got a search box in Firefox, only it doesn't work =/
  11.  permalink
    Problem also experienced here. I have opened a support ticket. I'm on Linux / Opensuse 10.3, Firefox.
    • CommentAuthormamazitta
    • CommentTimeMay 7th 2008
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    I get regular google.com here.
    nslookup www.google.com shows:

    DNS server: resolver1.opendns.com 208.67.222.222
    Answer addresses: Normal google addresses, such as 74.125.19.99

    I don't see anything related to google.navigation.opendns.com
    • CommentAuthorgamegiants
    • CommentTimeMay 7th 2008 edited
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    above poster wrote:

    "I can't reach google either. If I ssh into another machine that doesn't use opendns, I can ping google just fine. When I ping from my local machine (using opendns) here's what happens:
    $ ping www.google.com
    PING www.google.com (208.67.217.231) 56(84) bytes of data.
    64 bytes from (208.67.217.231): icmp_seq=1 ttl=56 time=30.2 ms
    64 bytes from google.navigation.opendns.com (208.67.217.231): icmp_seq=2 ttl=56 time=29.7 ms
    64 bytes from google.navigation.opendns.com (208.67.217.231): icmp_seq=3 ttl=56 time=29.8 ms"

    "google.navigation.opendns.com" thats not google.

    Hey OpenDNS until you figure out why google.navigation.opendns.com is being blocked why don't you just point us to a REAL google IP!
    • CommentAuthorcompserd
    • CommentTimeMay 7th 2008 edited
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    I am having this problem also. I first started seeing problems with this last night, and it seems to have gotten worse today.
    • CommentAuthornewz2000
    • CommentTimeMay 7th 2008
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    wow, I didn't realize how much I relied on google until I can't access it anymore. I'm out of commission.
    • CommentAuthormahuyar
    • CommentTimeMay 7th 2008
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    Same problem here, but it can be fixed:

    Dashboard > SETTINGS (tab) > Network Shourtcuts (left side)
    - Uncheck "Enable OpenDNS proxy"
    ----------------------------------------
    For Ubuntu (Linux),
    - Open up a console
    - $ sudo /etc/init.d/network restart

    It should now work.
    ----------------------------------------
    For Windows,
    I think you might just need to "repair" the network, otherwise, type the following at the command prompt:
    C:\>ipconfig /flushdns
    Thankful People: jerome1232
    • CommentAuthoringenium
    • CommentTimeMay 7th 2008 edited
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    I'm having the same issue. www.google.com points to google.navigation.opendns.com (208.69.32.231 and 208.69.32.230). However, google (without the www) correctly points to google.com (64.233.167.99, 72.14.207.99, 64.233.187.99)

    In the meantime, I just added a manual entry in my hosts file for www.google.com
    • CommentAuthormicroboss
    • CommentTimeMay 7th 2008
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    @mahuyar: the only problem with this solution is that it disables the blocking of adult content. i don't want my users to start surfing porn again :-)
    • CommentAuthoraligas
    • CommentTimeMay 7th 2008
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    I am also having this issue. I can't do anything with www.google.com. It is resolving to some opendns.com addresses instead:

    Name: google.navigation.opendns.com
    Address: 208.67.217.231
    Name: google.navigation.opendns.com
    Address: 208.67.217.230

    I've tried refreshing the OpenDNS cache to no avail. If I use the IP addresses the CacheCheck provides - http://64.233.169.103/ for example - Google loads normally.

    HELP! :).
    • CommentAuthormicroboss
    • CommentTimeMay 7th 2008
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    @davidu: any chance of a status update on this? it's the middle of the business day here in australia, and I need to know whether I should be implementing a workaround for the time being. cheers.
  12.  permalink
    The post earlier by mahuyar worked for me, yay google is back other than by ip :) just be sure to clear all of your cache's after you change it. (I had to do a 10 sec powercycle on my router and clear my browsers cache)
    •  
      CommentAuthordavidu
    • CommentTimeMay 7th 2008
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    Administrator
    Microboss --- We're having a lot of trouble seeing what's wrong. None of our monitoring is tripping, and none of our logs show errors. Can you give me an idea of what errors you are seeing? And if someone is running a unix platform and wants to send me the output of "tcpdump -n -vv -s 4092 -X port 80"

    Please don't post it here, but email it directly to david+traceroutes at opendns.com
    • CommentAuthoraligas
    • CommentTimeMay 7th 2008
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    @davidu: tcpdump sent!
    •  
      CommentAuthordavidu
    • CommentTimeMay 7th 2008
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    Administrator
    aligas -- thanks! checking now.
    • CommentAuthorosalas
    • CommentTimeMay 7th 2008 edited
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    Im sending you the info =)

    ... late =P
    • CommentAuthormamazitta
    • CommentTimeMay 7th 2008
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    Here's what I get with a DNS lookup of google in Australia or UK?
    nslookup www.google.au
    nslookup google.uk
    I get an IP of 208.67.219.132
    tracert 208.67.219.132
    leads to hit-nxdomain.opendns.com

    Didn't see anything with google.navigation.opendns.com in it. Sorry.

    nslookup google.com returns various, correct google IP's for me.
    tracert google.com leads to jc-in-f99-google.com

    Maybe this will help.
    •  
      CommentAuthordavidu
    • CommentTimeMay 7th 2008
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    Administrator
    Okay guys -- we've got an idea of some stuff that might be acting up... working on it now.
    •  
      CommentAuthordavidu
    • CommentTimeMay 7th 2008
     permalink
    Administrator
    Okay guys -- we've
    Thankful People: jkarras, microboss, ssdatalink
    • CommentAuthorbrijam
    • CommentTimeMay 7th 2008
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    Whatever you did it cleared up the issue for me. Thanks!
    • CommentAuthorbrijam
    • CommentTimeMay 7th 2008
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    Whatever you did it cleared up the issue for me. Thanks!
    • CommentAuthoraligas
    • CommentTimeMay 7th 2008
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    @davidu: I agree with brijam. Whatever you folks did (or are doing) is working. I can now reach www.google.com without issue.

    I'd love to know what the end cause was, if you feel like sharing :).
    • CommentAuthoraligas
    • CommentTimeMay 7th 2008 edited
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    Dupe due to timeouts...
    • CommentAuthoraligas
    • CommentTimeMay 7th 2008 edited
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    Dupe due to timeouts...
    • CommentAuthormicroboss
    • CommentTimeMay 7th 2008
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    resolved here in australia also. thanks.

    @mamazitta: you are referring to google by invalid domains which opendns resolves back to one of their own servers. it should be www.google.com.au and www.google.co.uk.
    Thankful People: mamazitta
    •  
      CommentAuthordavidu
    • CommentTimeMay 7th 2008 edited
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    Administrator
    A more coherent update will follow...

    Big thanks to BillF, George and everyone else here in this thread for helping get this resolved.
    Thankful People: aligas, morrison.hill
    • CommentAuthoraligas
    • CommentTimeMay 7th 2008 edited
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    Dupe due to timeouts...
    • CommentAuthorosalas
    • CommentTimeMay 7th 2008
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    solved for Mexico too

This discussion has been inactive for longer than 30 days, and is thus closed.