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Vanilla 1.1.4 is a product of Lussumo. More Information: Documentation, Community Support.

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    • CommentAuthorhvu7676fyi
    • CommentTimeApr 14th 2012
     permalink
    I followed directions to the T to setup my account and input the data into my network properties.

    I installed the updater. THen I restarted my computer. Upon restart, my updater box popped up stating under "using openDNS?"..."no. Learn how to setup openDNS."

    It looks like I've done everything right, ....it's for a home computer. Any advice?
    •  
      CommentAuthorzelus
    • CommentTimeApr 14th 2012
     permalink
    Administrator
    hvu7676fyi, please open a support ticket regarding the issues you're seeing. We'll likely have you run a diagnostic report to help us find any configuration issues on your network: https://dashboard.opendns.com/support/
    • CommentAuthorhvu7676fyi
    • CommentTimeApr 15th 2012
     permalink
    Okay, thank you I sent one off last night. How long does it usually take to hear a response?
    • CommentAuthorrotblitz
    • CommentTimeApr 15th 2012 edited
     permalink
    You should have got a receipt confirmation with a ticket number quite immediately. If not, check your spam folders, also via webmail interface. A response is to be expected within less than 72 hours, likely less.

    If you're impatient, you can post the output of the following commands here:
    nslookup -type=txt which.opendns.com. 208.67.222.222
    ipconfig /all
    • CommentAuthorhvu7676fyi
    • CommentTimeApr 15th 2012
     permalink
    I think I got your instructions correct. Once I was in the nslookup.exe window I typed:
    "which.opendns.com. 208.67.222.222"

    It responded with:
    "DNS request timed out.
    timeout was 2 seconds.
    DNS request timed out.
    timeout was 2 seconds.
    *** Request to 208.67.222 timed-out"

    I then typed:
    "ipconfig/all"

    It responded with:
    "Server: resolver1.opendns.com
    Address: 208.67.222.222
    *** resolver1.opendns.com can't find ipconfig/all: Non-existent domain"


    I'm not the most computer literate person in the world, so please let me know if I did it correctly or not. Thanks for your help too!
  6.  permalink
    If the OpenDNS Router configuration doesn't work you have to add the configuration in your PC, following the instruction and it will work fine. Just select "computer" and not Router in the menu configuration you saw.
    • CommentAuthorrotblitz
    • CommentTimeApr 15th 2012
     permalink
    @hvu7676fyi
    No, you didn't do it correctly.
    Start > Run > cmd
    This opens the command prompt window. Now type (or copy & paste) these commands:
    nslookup -type=txt which.opendns.com. 208.67.222.222
    ipconfig /all
    Exactly so, how you see it here. If you're not computer literate, don't try to invent something.

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