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Vanilla 1.1.4 is a product of Lussumo. More Information: Documentation, Community Support.

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Domain Name System (DNS) troubles: ad aware

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    • CommentAuthorlmangus
    • CommentTimeMar 27th 2007
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    I am unable to use the auto updaye feature in ad aware. Lavasoft advises that some dns servers are not resolving the hosts correctly and they are requesting I change to a different DNS server.
    • CommentAuthorahoier
    • CommentTimeMar 27th 2007
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    hmmm...Im using Ad-Aware SE Personal Build 1.06r1 and I was just able to update without any hitch...try it again ;)

    Perhaps something was messed up in the OpenDNS cache...?
    • CommentAuthorstreetwolf
    • CommentTimeMar 27th 2007
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    I reported this yesterday and here's the response. All is well now.

    >>
    Thanks for reporting this.

    There appears to have been an unfortunate interaction between Ad-Ware and our typo correction feature. We've made an adjustment that should fix the problem. Please try updating again and let us know how things work.

    Noah
    <<
    •  
      CommentAuthornoah
    • CommentTimeMar 28th 2007
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    Administrator
    For the curious, here's what was going on.

    When Ad-Aware updates its definition file, it tries to fetch a new file via HTTP from download.lavasoft.de.edgesuite.net. That name disappeared from the DNS (It stopped resolving.) sometime on Friday, March 23rd.

    In response, our nameservers began redirecting download.lavasoft.de.edgesuite.net to our typo-correction landing servers for users who have typo correction enabled (the default setting). Ad-Aware was able to connect to our landing servers, but it was (of course) unable to fetch a valid definition file from them.

    On Monday, March 26th, after diagnosing the problem, we changed the configuration of our nameservers to prevent redirection of download.lavasoft.de.edgesuite.net. This causes Ad-Aware to try a second name, download.lavasoft.de, from which it can fetch a valid definition file.

    There's one caveat: if you have a DNS search list, Ad-Aware may continue to have trouble. If it does, contact us via http://www.opendns.com/contact/.
    • CommentAuthorlmangus
    • CommentTimeMar 30th 2007
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    Is anything else going to be done about this problem. I still am unable to update Ad-Aware. I was hoping it would not be necessary to drop Opendns, since it seems to be faster than the default DNS settings.
    • CommentAuthorpencoyd
    • CommentTimeMar 30th 2007
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    lmangus, we've responded to you via email and this forum multiple times. We've put in place several workarounds to solve the problem that Lavasoft created by not keeping their DNS records up to date. I'm not sure what else we can do?
    • CommentAuthorpencoyd
    • CommentTimeApr 16th 2007
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    FYI, here's a VERY detailed look at this issue, though not from an OpenDNS point of view

    http://grandstreamdreams.blogspot.com/2007/04/ad-aware-se-update-problem-simply-fixed.html
    • CommentAuthorpencoyd
    • CommentTimeApr 30th 2007
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    Just heard the following from a customer.

    The problem was that Lavasoft allowed their URL registration to lapse/expire.

    I thought I'd pass along the fix. It turns out that Lavasoft has issued a "new" version that now works correctly with OpenDNS. I put "NEW" in quotes because the version number did _NOT_ change and they did not bother to notify registered users. Hence, the simple fix is to download and install the "new" v1.06.

    Just fyi for any other OpenDNS users who are having problems. I guess this implies that they moved the definition files to a new server and just let the old server address die....<sigh>...

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