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Vanilla 1.1.4 is a product of Lussumo. More Information: Documentation, Community Support.

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Domain Name System (DNS) troubles: Deviantart CDN

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    • CommentAuthorgoose90053
    • CommentTimeAug 14th 2012
     permalink
    Deviantart.com web pages are not loading properly for me.
    The problem seems to be that the CSS files are on sh.deviantart.net which is "not loading".

    Looking up sh.deviantart.net using OpenDNS gives a CDN address that does not load, whereas both Comcast and Google DNS give a working CDN address.



    C:\Users\Henry>nslookup sh.deviantart.net.
    Server: resolver1.opendns.com
    Address: 208.67.222.222

    Non-authoritative answer:
    Name: cs116.wac.edgecastcdn.net
    Address: 67.215.65.132
    Aliases: sh.deviantart.net

    C:\Users\Henry>nslookup sh.deviantart.net. 75.75.75.75
    Server: cdns01.comcast.net
    Address: 75.75.75.75

    Non-authoritative answer:
    Name: cs116.wac.edgecastcdn.net
    Address: 72.21.91.148
    Aliases: sh.deviantart.net


    C:\Users\Henry>nslookup sh.deviantart.net. 8.8.8.8
    Server: google-public-dns-a.google.com
    Address: 8.8.8.8

    Non-authoritative answer:
    Name: cs116.wac.edgecastcdn.net
    Address: 72.21.91.148
    Aliases: sh.deviantart.net
    • CommentAuthorbirkita
    • CommentTimeAug 14th 2012
     permalink
    sh.deviantart.net is working fine over here on the east coast of the USA and OpenDNS is showing a correct and valid ip address.
    • CommentAuthorrotblitz
    • CommentTimeAug 14th 2012 edited
     permalink
    @goose90053
    CacheCheck shows that the OpenDNS New York location resolves this domain to 67.215.65.132, even after a cache refresh. All other locations resolve to 72.21.91.148.

    I would suggest you open a support ticket including a link to this thread and the output of:
    nslookup -type=txt debug.opendns.com.
    OpenDNS will have to repair this.
    • CommentAuthorbirkita
    • CommentTimeAug 14th 2012 edited
     permalink
    Yes, the faulty ip 67.215.65.132 is used by OpenDNS and will have to be reported to support for repair. What is also ironic is the fact WOT reports it as a dangerous ip to visit.
    • CommentAuthorrotblitz
    • CommentTimeAug 14th 2012
     permalink
    "What is also ironic is the fact WOT reports it as a dangerous ip to visit."

    That is true! :shocked:
    I just voted the comments down and rated the IP address "green". Did you?
    http://www.mywot.com/en/scorecard/67.215.65.132

    I never became aware of this, as I extremely rarely get the Guide.
    • CommentAuthorbirkita
    • CommentTimeAug 14th 2012
     permalink
    The ip address was probably used to host dubious websites in the past before it was allocated to OpenDNS.
    • CommentAuthorrotblitz
    • CommentTimeAug 14th 2012 edited
     permalink
    Ok, I added also a positive comment, explaining what it is about.

    Btw, I test out WOT over years. I have a website with several mirrors, all exactly the same content, and none of these have even similar ranking at WOT, you'll find everything from green to red... :devil:

    That said, WOT is very inconsistent, to say it diplomatically... :tongue:
    •  
      CommentAuthorzelus
    • CommentTimeAug 14th 2012 edited
     permalink
    Administrator
    goose90053,

    sh.deviantart.net & cs116.wac.edgecastcdn.net appear to be resolving properly across all of our servers now; please flush your web browser caches and DNS resolver caches now:
    http://www.opendns.com/support/article/67
    http://www.opendns.com/support/article/68

    If you're still seeing otherwise somehow, please open a support ticket: https://dashboard.opendns.com/support/

    Edit: Hm. The issue has resurfaced; we're not resolving sh.deviantart.net & cs116.wac.edgecastcdn.net at our New York location any longer. Our support and operations team have been contacted regarding the issue.

    Related information info: http://support.deviantart.com/entries/21852858-website-layout-issues

    Edit: Should be all fixed now; was an issue with edgecastcdn.
    Thankful People: rotblitz

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This discussion has been inactive for longer than 30 days, and is thus closed.