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  1.  permalink
    My parents set up a parental block on our Netgear router, and then they forgot their username and password to get onto it to disable the block. I can't access sites like Xbox.com, and can't access the XBL marketplace on my Xbox because of this block. I tried the factory reset for it, but it's still on there. Can someone please help me?
    • CommentAuthorzelus
    • CommentTimeOct 12th 2012 edited
     permalink
    Hi thatonemovieguy,

    I recommend that your parents open a support ticket with our support team regarding this issue if it relates to the filtering options provided by OpenDNS; if the Netgear router is using the Netgear Live Parental Controls software then please include the MAC address of the router in the support ticket information: https://dashboard.opendns.com/support/

    Netgear Live Parental Controls accounts can be recovered from this sign in page: https://netgear.opendns.com/sign_in.php

    All other OpenDNS accounts can be recovered from the sign in page, here: https://www.opendns.com/auth/

    Alternatively, your parents should open a support request with Netgear support to have this issue resolved: http://support.netgear.com/
  2.  permalink
    We have the "Netgear Genie"
  3.  permalink
    Doesn't matter what you have, the account holder will have to open a support ticket. (Also, this isn't a router, but firmware/software that works with some of their routers.)
  4.  permalink
    Well my dad doesn't remember the username or password he used for the block. He added it over 6 months ago, and forgot it.
  5.  permalink
    What are you not getting here? Have your dad open a support ticket. Or have him reset the router and remove OpenDNS from configuration. Whatever. You will get precisely nowhere trying to change an account in the user forum. Especially as one who does not own the account.

    Can't get to the Dashboard? Generic contact support link is everywhere. If you cannot reach the top left corner of the page, here's the link:
    http://www.opendns.com/support/contact/

This discussion has been inactive for longer than 30 days, and is thus closed.