As far as I have seen myself, OpenDNS do some maintenance work these days and take down the one or other server for minutes. (DNS itself not affected.) This may be a situation, which the Updater program cannot handle.
Please come back if you see more such occurences.

Hi Everyone,

You can ignore the error message. We are currently working on the server that receives the updates and should have it back up in the next few hours. We apologize for any confusion due to the language of that message.

Almost 5 hours now and I'm still getting the blinking icon, and still the updater sits and does nothing. Are we still protected or what?

Thanks for this, I only found the post after Googling for the it! Is there any reason why this kind of information can't be updated onto the System Status page - this is the first place I looked as it is part of the system.

I never setup a network from the dashboard - I have the servers entered just on my PC. And I am STILL getting intermittent flashing icons.

I'm not users any of the extra features of Open DNS other than the DNS vulnerability issue. I have yet to find a basic info file explaining exactly what each of these features is for or how to set them up -assuming I was interested in blocking sites and such ... which I'm not.

@saurus - If you are not using OpenDNS for account-based services, such as filtering, shortcuts, etc., you do not need to use the update client. The update client is so that people who use those account-based services can keep their IP address updated in their account and continue to have preferences mapped to their account when it changes.

Also, the page at http://www.opendns.com/features/overview/ will explain our account-based services and there is also helpful information in our KB at http://www.opendns.com/support/kb/

If you have further questions please open a support ticket at http://www.opendns.com/support/contact/

I'm getting it as well. I disabled "ballon" messages and now I don't see them. I'm sorry for being a grammar phreak, but somebody please correct the grammar in the error message and the misspelling of *balloon*.

"rotblitz
So, why do you use the OpenDNS Updater program at all? In your case it is totally useless, especially as you did not set up a network. So, what should the Updater update then? There is nothing to update! "

Well, that's a very good question, and I'd like to be able to answer it. Unfortunately, of the 2 support tickets I've sent regarding exactly what the different options Open DNS would do for me - other than the DNS vulnerability issue - neither has resulted in an answer to read the FAQ, which doesn't answer those questions at all. So judging from your question, I guess I might as well delete the damned thing, because after nearly 9 hours, I am still getting update errors.

@flashdudette For now you can manually update your IP in the Dashboard.

I also experienced some issues this afternoon (about 1:30pm eastern). I reset my router ( Apple Airport Express ) and my internet connection was live again, but was not filtered. I checked my router settings and that it was pushing the correct DNS servers to my computers. Everything in the system was set correctly, but my filter was not working still. I checked the dashboard to make sure my IP was correct and it was. The filter was still down on my end at 5:15pm eastern. I returned home at 8:30pm eastern and the filter is working correctly again. Not sure what happened. My updater is still down.

Well my updater is down and nothing is filtered. I entered my IP manually, still no filtering Aslo I notices my stats stopped 4 days ago though the updater seems to works except for today. Strange.

it says I am using it - I also check my router settings and it is still good. So I am not sure what is happening. I still get this "empty message error". I checked at ShieldsUp from grc and the ip address I entered manually is the same. Any idea or what my problem could be?

I used another updater and site started to be blocked again. However I still do not have any stats which is strange. Something is wrong but I am not sure what it is.

Sorry, double post.

@miked
Well, same as with flashdudette, there are no stats for me since days. But everything is perfect: the welcome page confirms I'm using OpenDNS, and my IP address on the dashboard is in sync with my real public IP address, and all intended features work, as far as I am able to verify this.
There was a yellow comment similar to that not all stats may be available for a few users, so I seem to be one of those?

@saurus
Unlike many other people you seem to have difficulties in understanding the features of OpenDNS. I think they are pretty well described and explained on their pages. Whatever, if you didn't get feed-back on your tickets from these apparently very busy people, just ask your questions here in the forum. Here are many expert users, who may be able to answer them.

Edit: Just to stay on-topic with this thread, I ran the Updater test-wise to see if I also face problems, and yes, there seem to be issues: I see many update attempts within short time intervals, and about 90% of them state that the site is not available, the remainder update attempts are reported to be with success.

I normally run my updates by other means (router, DNS Allocator, DNS-o-Matic), but this didn't work as well today. I had to update my IP address manually in the dashboard.

Found the solution for the stats. I deleted my network and recreated it. Now I get the stats. However I have to redo all the blocked and never block domains and this is a pain.

Same here, no info when updating, i was wondering if my system was corrupted ...?

Even if service is now avaible, OpenDns updater still doesn't show the balloon info (address IP) when updating.

It seems there's still a problem with your servers .......

Yyyyyyyyeeeeeeeeeeaaaaaaaaaaaahhhhhhhhhhhhhhhhhhhhh, I get a balloon, i get a balloon !!!!!!!!!!!


Well, it says :"No Internet connection avaible" LlllllllllooooooooooooooooooooooooooLllllllllll

The issues are being worked on. Sorry for the inconvience.

I installed OpenDNS updater yesterday for the first time and I'm continually getting the balloon saying "empty messages". I see that this thread has not been updated in a week. Has this problem been going on since 8/18? Is it resolved? What's up?

Never mind. I think I figured it out. I changed the DNS addresses in my router, but my PC was still using the old DNS. When I change that, the updater stopped giving me the message.