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    • CommentAuthora12
    • CommentTimeOct 29th 2009
     permalink
    My Xbox 360 won't connect to Xbox Live. When I troubleshoot it, it says that the DNS cannot connect to the Xbox Live servers or xbox.com. Any ideas or suggestions. I have also tried putting in the DNS settings to the Xbox that the OpenDNS site says to use, but there is still the same problem. Any ideas?
    • CommentAuthormurpheous
    • CommentTimeOct 29th 2009
     permalink
    It doesn't say "the DNS cannot connect to the xbox live servers..."

    That doesn't even make sense
    • CommentAuthora12
    • CommentTimeOct 29th 2009
     permalink
    Okay, it says, "Your DNS server can't resolve the Xbox Live server names." I assumed that anyone that had experience troubleshooting a 360 or that had a search bar would be able to make the connection.
    • CommentAuthormiked
    • CommentTimeOct 29th 2009
     permalink
    Did you experience DNS related issues before switching to OpenDNS?
    • CommentAuthorrotblitz
    • CommentTimeOct 30th 2009
     permalink
    @a12
    "Okay, it says, "Your DNS server can't resolve the Xbox Live server names.""
    If you don't know the XBox Live server names, go into "Top Domains" of your OpenDNS stats to see their names. So, and if you know then the XBox Live server names, go to http://www.opendns.com/support/cache/ and see if these domains resolve with OpenDNS. If so, it's not OpenDNS causing you troubles, else open a ticket at http://www.opendns.com/support/contact/
    • CommentAuthora12
    • CommentTimeOct 30th 2009 edited
     permalink
    to rotblitz:
    Thank you. I don't know if this will work or not, but it appears to be a good option that could solve the problem. Is "Top Domains" a list of the most frequently visited servers by my connection or something? Is there a more specific way to just look up the Xbox Live server?

    to miked:
    No
    • CommentAuthorrotblitz
    • CommentTimeOct 30th 2009
     permalink
    "Is "Top Domains" a list of the most frequently visited servers by my connection or something?"
    You must have a network at https://www.opendns.com/dashboard/settings/
    You must have logs and stats enabled at https://www.opendns.com/dashboard/settings/0/stats
    You can find ALL domains your network has DNS-queried at:
    https://www.opendns.com/dashboard/stats/all/topdomains/
    It takes some time the stats showing up, some hours maybe.
    In case you have a dynamic public IP address, you must keep it updated at OpenDNS to collect stats at all. Your public IP address is the only thing OpenDNS have to identify you, and to associate your DNS lookups with your stats.

    "Is there a more specific way to just look up the Xbox Live server?"
    You may check at their website, if this information is being published.
    • CommentAuthorbezantsoft
    • CommentTimeNov 16th 2009
     permalink
    I have had the same problem with my Xbox-360. I have used OpenDNS on my SOHO network since October 2006. I have never had an issue with the Xbox360 and OpenDNS until recently.
    Since the main users of my Xbox360 are my college aged kids, so with them away, I don't really know when the system went south. Last week, after Black Tuesday, (I have 3 XP Pro Workstations on the network) I was checking my network management package, and noticed that the XBox was offline. I checked everything downstream from the router, and everyone could see the Xbox and it's DHCP assigned address on my network. It was pingable from every device I tried with.
    I got back to the Xbox, found the error citing no connection to the Xbox servers, so I drilled down to the network setups. The network information showed OpenDNS
    at 208.67.222.222 and 208.67.220.220 which is what I expected. However, the IP address was all zeros: 0.0.0.0, unfortunately I did not note the subnet mask.
    In the past couple of months, I have been changing my dynamic hard wired addresses on the network to static.
    I decided to change the Xbox-360 to a static address as well. I did so, and still, no joy, the same message about the xbox liver servers. I followed the link given by the Xbox OS for correcting the error, and the address on the xbox site returned the dreaded 404 to me.
    Anyone had any more luck with getting their Xbox online?

    /s/ BezantSoft :confused:
  1.  permalink
    Hm. So, were the DNS addresses set on the XBox or router? It sounds like they were on the XBox, which should really have the router for the DNS server, and the DNS addresses should be on the router to cover the entire network.
    Thankful People: roosie

This discussion has been inactive for longer than 30 days, and is thus closed.