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    • CommentAuthorcmcimpoeru
    • CommentTimeNov 13th 2009
     permalink
    Hi . Please help. I buy an USB from ORANGE ROMANIA and i try to activate OpenDNS , but i got the message : your IP address is taken by another user ! What is meen? I cannot open www.aeriagames.com . Please help! Thks
    • CommentAuthorrotblitz
    • CommentTimeNov 13th 2009
     permalink
    It exactly means what it says: Your current IP address is already taken by another OpenDNS user for his OpenDNS network, and he missed to update his network with his current IP address.

    "I cannot open www.aeriagames.com ."
    Do you get to http://block.opendns.com/?url=www.aeriagames.com&ablock instead?
    Great! So click the "contact your network admin" link and leave a very angry message to remind this other user to update his network. :devil:

    Beside and after this, you can try to obtain another IP address from your ISP by disconnecting from and reconnecting to the internet to try again then.
    In case your public IP address is shared with many users/networks, you are out of luck using the additional OpenDNS features. You should use these only in networks you own.
    • CommentAuthorcmcimpoeru
    • CommentTimeNov 15th 2009
     permalink
    Thanks so much. You help me.
  1.  permalink
    Administrator
    We suggest that users who experience this problem create a support ticket at http://www.opendns.com/support/contact/ instead of power-cycling their router, as that does not always work.
    Thankful People: angrybeaver, maintenance
  2.  permalink
    @ Daniel Gifford

    Very true. In fact, it has been quite a point of contention in the forum. :tongue:
    Regarding http://www.opendns.com/support/article/86 , the KB could be more specific on what details to provide, as many users would have no idea at all.
  3.  permalink
    Administrator
    Yes, power-cycling the router may sometimes resolve the issue temporarily, but it can cause more problems in the long-run. We need to make sure that the dynamic IP addresses are flagged as such, that users are educated on how to use the update client as well as alert the previous owner of that IP that preferences are no longer being applied to their network. We plan on creating a system that will address this in a more automated way in the near future, but for the time being, contacting support is the recommended action.
    Thankful People: angrybeaver, maintenance
  4.  permalink
    A more automated system sounds very good indeed.

    Could you, though, say exactly what information/details to provide when opening a support ticket for this issue? It doesn't say which details in the KB article, and the less technically inclined user may not know which details to provide without prompting, extending the process.
  5.  permalink
    Administrator
    @maintenance - The only information we would need is the users full name, username and current IP address. We are able to see that information when a user submits a ticket when logged in to their account, though for clarification I have updated the article at http://www.opendns.com/support/article/86

    I have also created a separate article for when a user tries to add a network in their account and receive the Network Already Exists error. See http://www.opendns.com/support/article/314
    Thankful People: angrybeaver
  6.  permalink
    Excellent. I just thought it would be helpful if this were "super-clear" for some users.

    Thank you very much for your attention. I deeply appreciate the support that you and the other members of the OpenDNS team provide.
  7.  permalink
    I find this happens to me when I have windows7 Box comming out of hibernation Mode with 3 or for machines looking for their internal ips at the same time? (With the routers running I will have just turned on the modem on) I'll get that message.....

    (Was I being spoofed ? I think to my self)

    I only get this message in Window7 and not on any linux Boxes.
  8.  permalink
    I will have just turned on the modem on) I'll get that message.....

    Chances are, you are getting a new IP address every time you re-power the modem. And the IP address you got was previously in use by an OpenDNS user who did not keep his IP in sync.

    It has nothing to do with Win 7, LAN IPs, or spoofing. You get the message on the Windows box because that is where you are running the updater.
    Thankful People: betauser00005

This discussion has been inactive for longer than 30 days, and is thus closed.