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Administrative: Unable to contact www.microsoft.com?? error

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  1.  permalink
    Hello, I recently began using opendns because my Isp was dropping left and right and for long periods of time. The opendns seemed to cure that for the most part, but I still receive the occasional drops. I do a network diagnostics to check what the problem is, most ppl get the error "your computer or router was unable to contact to your DNS" or something along those lines, which I got before opendns. Now I get an error stating "your computer or router is configured properly but was unable to connect to www.microsoft.com. The internet will drop me from everything like online gaming and browsing stuff like that but just for like 5 seconds. It seems to happen when the IP address changes, from my understanding. Any thoughts on this? I am new to DNS, ISP, Ip address you name it. Could use some help, not sure if this is the right place to ask and I would like to avoid contacting my ISP, because it seems like the same old routine "unplug your modem and reconnect" or "your modem must need replacing" (ive had my modem replaced 3 times with brand new ones and this still happens) and the reboots help for like an hour or less and then the connection drops again. I am using qwest as my ISP, modem is actiontech pk5000. I do have many family and friends that have the same setup and dont have this problem. If anyone could help me or direct me to help that would be much appreciated thank you
    • CommentAuthorrotblitz
    • CommentTimeMay 18th 2011 edited
     permalink
    This is most likely an ISP related problem with your internet connection.
    You may want to post the output of the following commands here, so we may get an idea:
    nslookup -type=txt debug.opendns.com.
    nslookup www.microsoft.com.
    tracert www.microsoft.com
  3.  permalink
    Hey rotblitz thanks for the reply, these were my results, any ideas?

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Fabio>nslookup -type=txt debug.opendns.com
    Server: qwestmodem.domain.actdsltmp
    Address: 192.168.0.1

    DNS request timed out.
    timeout was 2 seconds.
    DNS request timed out.
    timeout was 2 seconds.
    *** Request to qwestmodem.domain.actdsltmp timed-out

    C:\Users\Fabio>nslookup www.microsoft.com
    Server: qwestmodem.domain.actdsltmp
    Address: 192.168.0.1

    DNS request timed out.
    timeout was 2 seconds.
    DNS request timed out.
    timeout was 2 seconds.
    Non-authoritative answer:
    Name: lb1.www.ms.akadns.net
    Address: 65.55.12.249
    Aliases: www.microsoft.com
    toggle.www.ms.akadns.net
    g.www.ms.akadns.net


    C:\Users\Fabio>tracert www.microsoft.com

    Tracing route to lb1.www.ms.akadns.net [65.55.12.249]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.0.1
    2 51 ms 51 ms 49 ms albq-dsl-gw07-199.albq.qwest.net [67.42.200.199]

    3 49 ms 49 ms 50 ms albq-agw1.inet.qwest.net [71.222.248.49]
    4 73 ms 73 ms 73 ms los-edge-03.inet.qwest.net [67.14.22.182]
    5 73 ms 73 ms 74 ms 205.171.60.186
    6 74 ms 74 ms 74 ms xe-3-0-0-0.lax-96cbe-1a.ntwk.msn.net [207.46.47.
    10]
    7 83 ms 82 ms 82 ms xe-3-0-2-0.bay-16c-1a.ntwk.msn.net [207.46.46.24
    2]
    8 99 ms 100 ms 100 ms ge-0-3-0-0.co1-64c-1a.ntwk.msn.net [207.46.40.48
    ]
    9 98 ms 97 ms 98 ms xe-3-1-0-0.co1-96c-1b.ntwk.msn.net [207.46.33.19
    0]
    10 98 ms 98 ms 99 ms 10.22.8.54
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\Fabio>^A^A
  4.  permalink
    oh by the way this is the exact error that I'm getting

    Your computer appears to be correctly configured, but the device or resource (www.microsoft.com) is not responding Detected

    Contact your network administrator or Internet service provider (ISP) Completed

    Windows can't communicate with the device or resource (www.microsoft.com). The computer or service you are trying to reach might be temporarily unavailable.


    Detection details

    Diagnostics Information (Network Adapter)
    Details about network adapter diagnosis:

    Network adapter Local Area Connection driver information:

    Description . . . . . . . . . . : NVIDIA nForce Networking Controller
    Manufacturer . . . . . . . . . : NVIDIA
    Provider . . . . . . . . . . . : Microsoft
    Version . . . . . . . . . . . : 1.0.1.211
    Inf File Name . . . . . . . . . : C:\Windows\INF\netnvm64.inf
    Inf File Date . . . . . . . . . : Monday, July 13, 2009 8:37:30 PM
    Section Name . . . . . . . . . : NVENET61.NDI
    Hardware ID . . . . . . . . . . : pci\ven_10de&dev_03ef
    Instance Status Flags . . . . . : 0x180200a
    Device Manager Status Code . . : 0
    IfType . . . . . . . . . . . . : 6
    Physical Media Type . . . . . . : 14


    but its happening way too often
  5.  permalink
    Well, you may not be using OpenDNS at all, and you have connection issues. There isn't any return for an internet DNS resolver at all.

    Try again, with the absolutely required trailing dot when using nslookup.

    nslookup -type=txt debug.opendns.com.
    nslookup www.microsoft.com.

    It isn't a period.

    However, that DNS search suffix may be causing problems for you.
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    aahhh good catch, question though. Do I command prompt it when the internet drops or while its running?

    These are the result I got while it was running, also I'm not sure if this is any help but I have the program OpenDNS Updater v2.2.1 and where it says "Using OpenDNS? it says yes, but I hav No networks setup if that makes a difference

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Fabio>nslookup -type=txt debug.opendns.com.
    Server: qwestmodem.domain.actdsltmp
    Address: 192.168.0.1

    DNS request timed out.
    timeout was 2 seconds.
    *** Request to qwestmodem.domain.actdsltmp timed-out

    C:\Users\Fabio>nslookup www.microsoft.com.
    Server: qwestmodem.domain.actdsltmp
    Address: 192.168.0.1

    Non-authoritative answer:
    Name: lb1.www.ms.akadns.net
    Address: 207.46.131.43
    Aliases: www.microsoft.com
    toggle.www.ms.akadns.net
    g.www.ms.akadns.net


    C:\Users\Fabio>
  7.  permalink
    Because the modem is not responding to the first lookup, it doesn't look like you are using OpenDNS. As you mention getting a positive response from the Updater or http://welcome.opendns.com , this is probably a connectivity problem, as you noted: "my Isp was dropping left and right and for long periods of time". It is extremely likely that you do not have a DNS problem, but a connectivity problem.

    You need to inspect your network (cards, cables, the Qwest gateway, any other routers, main cables to wherever Qwest enters the premises) and Qwest needs to check their lines, etc.

    You may like to try one kind of line quality test here:
    http://www.broadbandreports.com/tools

    "I hav No networks setup if that makes a difference"

    It won't make a difference in this case, but it does make a difference when you use filtering. Why do you use an Updater if you have no Network? No point. I wonder why you don't see update errors from the Updater constantly.
  8.  permalink
    Hmm, i'll definitely check all the above. Thank you SOO much for all your help =) this has been frustrating for me =/ so any bit of advice counts thanks again
    Thankful People: maintenance
  9.  permalink
    I wish you luck.

    Here's one thing: Have you tried powering off your gateway and any other routers for a minute? Sometimes they suffer from corrupted memory, especially if subject to power fluctuations.

    You can also try this. Try it whenever internet seems to be working:
    nslookup -type=txt which.opendns.com
    • CommentAuthorrotblitz
    • CommentTimeMay 19th 2011
     permalink
    ...but don't forget the trailing dot! :wink: And work around the timeout:
    nslookup -timeout=12 -type=txt which.opendns.com.

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